Refund policy
Return and Refund Policy for Custom Art:
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Custom Art Products (Print-on-Demand Technique): Products created using the print-on-demand technique are tailored specifically to your preferences. Once your custom art has entered the production stage, it cannot be returned or refunded. We encourage you to carefully review your order before confirming to ensure that all details are accurate.
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Art Commissions: For commissioned artworks, a non-refundable deposit of 30% of the expected final cost is required before the artist begins working on your project. This deposit covers the artist's time, effort, and initial materials. Once the commission has been initiated, the deposit is non-refundable, even if the order is subsequently canceled.
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Copyright and Ownership: The artist retains full copyright and ownership of all custom art pieces, including commissioned artworks and their derivatives. This means the artist has the right to reproduce, distribute, and display the artwork for promotional purposes, unless a separate agreement has been made between the customer and the artist.
Cancellation Policy: If you wish to cancel an art commission before the production stage begins, please contact us immediately. Depending on the progress made by the artist, a partial refund of the deposit may be possible. However, once the investment in the production materials has started, the deposit becomes non-refundable.
Damaged or Defective Items: In the rare event that your custom art product arrives damaged or defective, please contact us within two days of receiving your order. Provide clear photographs of the damaged or defective item along with your order number. We will assess the situation and, if applicable, arrange for a replacement or refund.