Shipping policy

Shipping Policy for Saritza Martinez Art | Shop:

 

Welcome to our Shipping Policy. Here, we provide you with detailed information about our shipping procedures, including processing times, shipping methods, costs, and delivery estimates. By placing an order with Saritza Martinez Art | Shop, you agree to the terms outlined in this policy.

 

**1. Processing Time:

We strive to process and dispatch orders as quickly as possible. Orders are usually processed within four business days after payment confirmation. Custom or made-to-order items may require additional processing time, and we will inform you of the estimated delivery date for such items.

 

**2. Shipping Methods:

We offer a variety of shipping methods to cater to your needs. The available shipping options will be displayed at checkout. We partner with reliable courier services to ensure the safe and timely delivery of your orders.

 

**3. Shipping Costs:

Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you confirm your order. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

 

**4. Delivery Estimates:

Delivery times vary depending on your location, the shipping method chosen, and any unforeseen circumstances such as customs delays. Once your order has been shipped, you will receive a confirmation email with a tracking number and an estimated delivery date. Please use the tracking information provided to monitor the status of your shipment.

 

**5. International Shipping:

We offer international shipping to select countries. International customers are responsible for any customs duties, import taxes, or other fees imposed by their respective countries. We are not responsible for delays caused by customs processing.

 

**6. Shipping Updates:

We will keep you informed about the status of your order via email. You will receive notifications regarding order confirmation and shipping confirmation. If you have any questions about your shipment, please contact us at info.martinez.art@gmail.com .

 

**7. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If your package is returned due to an incorrect address, additional shipping fees will apply to reship the order.

 

**8. Damaged or Lost Shipments:

In the rare event that your order arrives damaged or is lost during transit, please contact us within two days of receiving your package. Provide clear photographs of the damaged items and packaging, or details of the lost shipment. We will initiate an investigation and, if applicable, arrange for a replacement or refund.

 

Thank you for choosing Saritza Martinez Art Shop. If you have any further questions or concerns about our shipping policy, please do not hesitate to contact us at  info.martinez.art@gmail.com. We appreciate your business and look forward to providing you with a seamless shopping experience.